Faq error cannot start license error: Difference between revisions
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We've seen this error emerge on some older versions of macOS. It's related to the matlabpref.mat file being write locked. Use the following steps to fix the problem: | We've seen this error emerge on some older versions of macOS. It's related to the matlabpref.mat file being write locked. Use the following steps to fix the problem: | ||
* Note the file location in the error message. | * Note the file location in the error message. | ||
* Open a Terminal window and navigate to that folder. It should be something similar to [but not exactly] this command: | * Open a Terminal window and navigate to that folder. It should be something similar to [but not exactly] this command: | ||
Revision as of 15:06, 31 January 2022
Issue:
I'm getting a "Cannot start due to license error. Error using save..." window after I enter my license code.
Possible Solutions:
We've seen this error emerge on some older versions of macOS. It's related to the matlabpref.mat file being write locked. Use the following steps to fix the problem:
- Note the file location in the error message.
- Open a Terminal window and navigate to that folder. It should be something similar to [but not exactly] this command:
cd "/Users/username/Library/Application Support/MathWorks/MATLAB/mcr_v99/Solo_MIA_95124433-2ac1-4d87-86a5-810b5388a433/"
- At the terminal type the following command (you will be prompted for your password to run it). This command will give "write" permission to the owner of the
matlabprefs.matfile:
sudo chmod u+w matlabprefs.mat
- Restart Solo (or Solo variant) and enter your license code.
Still having problems? Please contact our helpdesk at helpdesk@eigenvector.com