View source for Faq why cannot connect to model cache message

===Issue:===

Why do I get the message "Unable to Connect to Cache Database"?

[[File:Unable_to_connect_to_Cache_Database.png]]

===Possible Solutions:===

This warning message appears when there are multiple Eigenvector Research products trying to access the cache database. Only one product may access the cache database at a time. To resolve this you will need to locate and terminate the already running software product and, if not already done so, restart the product that gave the warning message.

See this page for more information on managing the [[Analysis Window: Model Cache Pane|Model Cache]].

'''Still having problems? Please contact our helpdesk at [mailto:helpdesk@eigenvector.com helpdesk@eigenvector.com]'''

[[Category:FAQ]]