Faq have to reenter license code every time start: Difference between revisions
Jump to navigation
Jump to search
imported>Lyle (Created page with "===Issue:=== Why do I have to reenter my license code every time I start? ===Possible Solutions:=== This behavior is often caused by a preferences file getting into a state...") |
No edit summary |
||
Line 4: | Line 4: | ||
===Possible Solutions:=== | ===Possible Solutions:=== | ||
====Preferred Solution==== | |||
This behavior is often caused by a preferences file getting into a state where it can't be written to. Deleting the file will cause it to be recreated and fix the problem. To locate the file: | This behavior is often caused by a preferences file getting into a state where it can't be written to. Deleting the file will cause it to be recreated and fix the problem. To locate the file: | ||
Line 18: | Line 20: | ||
#Depending on your system, locate either "matlabprefs.mat" or "preferences.mat" in the preferences folder and delete it. | #Depending on your system, locate either "matlabprefs.mat" or "preferences.mat" in the preferences folder and delete it. | ||
#Restart Matlab. | #Restart Matlab. | ||
====Alternative Solution==== | |||
In cases where the preferences file fix above does not solve the problem a license file can be created so the license code gets automatically used by the software. | |||
Create a license file: | |||
* Obtain your license code from email or from your account on the Eigenvector website. | |||
* Open a text editor (Notepad) and paste the code into the editor. | |||
* Save the file as evrilicense.lic (note, there should not be a .txt extension). | |||
For '''Solo''' based products on Windows systems: | |||
* Place this file into one of the following locations: | |||
:* For versions 9.0 and later place the file in a location similar to: | |||
:: C:\Program Files\EVRI\Solo_90\application folder | |||
:* For versions prior to 9.0 use the folder location: | |||
:: C:\Program Files\EVRI\Solo\application\runtime\win64 | |||
For '''PLS_Toolbox''' based products: | |||
* Place this file in the '''utilities''' folder of your PLS_Toolbox installation. | |||
Revision as of 16:50, 25 April 2022
Issue:
Why do I have to reenter my license code every time I start?
Possible Solutions:
Preferred Solution
This behavior is often caused by a preferences file getting into a state where it can't be written to. Deleting the file will cause it to be recreated and fix the problem. To locate the file:
Solo
- Open Solo and go to the "Help → About Solo" menu and note the "Preferences Path".
- Navigate to that folder in Windows Explorer and locate the "matlabprefs.mat" file there.
- DELETE that preferences file, then restart Solo.
PLS_Toolbox
- At the Matlab command line run the following command and locate your preferences folder:
prefdir
- Depending on your system, locate either "matlabprefs.mat" or "preferences.mat" in the preferences folder and delete it.
- Restart Matlab.
Alternative Solution
In cases where the preferences file fix above does not solve the problem a license file can be created so the license code gets automatically used by the software.
Create a license file:
- Obtain your license code from email or from your account on the Eigenvector website.
- Open a text editor (Notepad) and paste the code into the editor.
- Save the file as evrilicense.lic (note, there should not be a .txt extension).
For Solo based products on Windows systems:
- Place this file into one of the following locations:
- For versions 9.0 and later place the file in a location similar to:
- C:\Program Files\EVRI\Solo_90\application folder
- For versions prior to 9.0 use the folder location:
- C:\Program Files\EVRI\Solo\application\runtime\win64
For PLS_Toolbox based products:
- Place this file in the utilities folder of your PLS_Toolbox installation.
Still having problems? Please contact our helpdesk at helpdesk@eigenvector.com